Privacy Policy

Lythwood Lodge | Effective Date: May 2026

Lythwood Lodge ("us", "we", or "our") operates https://www.lythwood.com (the "Website"). We are committed to protecting the personal information of our guests, clients, and website visitors in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and applicable data protection legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. By using our Website or enquiring about our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Wedding date and guest numbers
  • Any other details you share when completing our enquiry or contact forms

Information collected automatically:

  • IP address and browser type
  • Pages visited on our Website and time spent on them
  • Device type and operating system
  • Referral source (how you found our Website)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to wedding, accommodation, and conferencing enquiries
  • To process bookings and manage your reservation
  • To send relevant information about your booking or event
  • To send marketing communications where you have opted in to receive them
  • To improve our Website and the services we offer
  • To comply with our legal obligations under South African law

3. POPIA — Your Rights as a South African Data Subject

In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), you have the following rights:

  • The right to be notified that your personal information is being collected
  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information, subject to our legal obligations
  • The right to object to the processing of your personal information
  • The right to withdraw consent to processing at any time
  • The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at the details provided at the end of this policy.

4. Cookies

Our Website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. The types of cookies we use include:

  • Session cookies — to operate our Website
  • Preference cookies — to remember your settings
  • Analytics cookies — to understand how visitors use our Website (via Google Analytics)

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of our Website.

5. Third-Party Services

We use the following third-party services which may collect or process your data on our behalf:

  • Google Analytics — for website traffic analysis. You may opt out via the Google Analytics opt-out browser add-on.
  • Meta (Facebook/Instagram) — for advertising. We use the Meta Pixel to measure the effectiveness of our ads.
  • MailMunch / Mailchimp — for email marketing. We only send marketing emails where you have opted in.
  • Google Ads — for search advertising.

These service providers are only permitted to use your information to perform services on our behalf and are not authorised to use it for their own purposes.

6. Sharing of Information

Lythwood Lodge will not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business (subject to confidentiality obligations)
  • Where required by law or in response to a valid legal request from a South African authority
  • To protect the rights, property, or safety of Lythwood Lodge, our guests, or the public

7. Retention of Data

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, or to resolve any disputes. Enquiry data from non-bookings is typically retained for 12 months. Booking records are retained for a minimum of 5 years in accordance with South African financial record-keeping requirements.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or wish to lodge a complaint, please contact us:

Information Regulator of South Africa:

You have the right to lodge a complaint with the Information Regulator if you believe we have not handled your personal information in accordance with POPIA.

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